Southwest Airlines (LUV) has experienced many flight cancellations recently with consumers left stranded at airports. “The year-over-year change in happiness for Southwest Airlines is down 13%, while their competitors like Delta Airlines (DAL), American Airlines (AAL), and United Airlines (UAL) are up or relatively flat for the same time period. Southwest Airlines (LUV) cancelled around 70% of their flights. Is this due to an outdated system that the airline still uses? As a result Delta Airlines was able to get some of the business,” says LikeFolio’s Landon Swan. Kevin Hincks and Tom White weigh in on Southwest Airlines CEO commentary after the fiasco.
Fast Market
04 Jan 2023
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